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= : STUDENTS OPINION POLLS DOWNTOWN BOOKSTORE ae Z A HOW DO YOU FEEL ABOUT Is THE ]e wn vy THE SERVICE WHEN YOU DOWNTOWN BOOKSTORE | ( \ CONVENIENTLY LOCATED GO TO PURCHASE YOUR COLLEGE BOOKS? FOR YOU? "L" ngn OTHER COMMENTS "9" ARE YOU > SATISFIED WITH THE PRICE ¥ PAY FOR YOUR po you GET ~@® COLLEGE BOOKS? DO YOU REASONABLE REFUND . 3 FEEL THE PRICES ARE WHEN YOU RETURN YOUR REASONABLE? "P" COLLEGE BOOKS? "R" | S "Ido not like the service they provide. Because they are the only store in town that carry college “text books they make sure you are aware that you must get your S "They are greedy, they try to S “The service is not bad, except push microwaves or typewriters at they try to push everything in the you if you are on the pell grant.” Store on you, people with Pell : Grants really get the push to buy L iat unless I'am going to see sweatshirts, back packs etc” ae R_ "I feel that I get a reasonable © "J am thinking of investing in. tefund for my books. I have had the paper-works stock option plan. no complaints thus far.” He is got a real goldmine down C “The prices are outrageous, but uy when you are the ‘only game in town' we play by their rules.” "Attitude and service of the bookstore employees has been less O"I would like to see the bookstore back on. campus. there is a profit to be made let it be the college. Also it would make avalible more jobs for © "I feel that we are in need of a new book store with friendly than acceptable." ersonal, and someone who is i NE es ae tochaye your business.” students here that could really use S "Horrible. 1 feel like a ‘helt. © "The idea of ACC is suppose them." criminal. Why do they expect p "Yes, about enough to buy’ S “Basically, the service is good smost of the time, but the attitude foward students is poor. My feeling is that patronage is taken {for granted and I go to Walden for other purchases for this reason.” S "The employees are all ready sand willing to help you find the books and supplies that you will need. ervice. 1 feel very good about in something has to be done about the prices, buy backs, used books, , and his overall attitude." FACULTY to be affordable quality education. By the time I was done buying my books: and drafting equipment, which only the paper-works had, the cost of my accessories had exceeded my tuition.” © “The store constantly orders _ Short of the quantities of books needed for classes. I can't comprehend why this college deals with a business that so obviously does not appreciate its patrons.” R "Ne T returned a brand new changed the book. I was not refunded the entire price of the book." §S "Service from younger generation employee's is good. Perhaps they understand the needs of their own age group. If the owner of the establishment were an employee he would have been fired long ago.” O "Get it back here at the college to benefit the students not the supplier. Ido not mind a supplier making a profit...let the college get the profit because eventually it will benefit us the student ‘No. always a problem, and it is a pain to go there.” ACC students will shoplift. They do not require people using the front of the store to leave bags and packages at the counter-just those going back for textbooks.” R "If there was a refund even about to be given, that would put him out of business. He pinches a nickel so hard, he makes the buffalo shit!" O “When you have a pell grant they want you to buy everything they have there. They want you to § "It is poor, and they are to pushy on things you do not need.” lunch at McDonalds after returning $150 worth of books I bought at the beginning of the semester.” © "I have had numerous run-ins; with this man and he is a crook. Also my friends have had! disagreements with him. He is! not a good reflection of the Alpena’ community; we até known for a warm and friendly port and this man is not even close to it. He! should not be associated with the college, he is a disgrace to’ 3 is S "The owner has a_ terribli attitude towards students when he is asked questions.” DOES THE BOOK STORE IS THERE A GOOD COMMUNICATION LINE BETWEEN THE BOOK STORE AND FACULTY? "C" KEEP YOU UP-TO-DATE ON = OLY @ i ne NEW BOOK EDITIONS? OE ONE C “The faculty does their part in communicating to the bookstore, © “In my opinion, the bookstore does a much less than adequate job in terms of ordering and supplying C "No, hard to get along with the” owner, this excludes the employees.” text books they also have poor public relations with the student. The book store should be relocated back on the ACC campus.” © "Ihave never seen a bookstore which made a profit. If the college takes over the bookstore it will have to be subsidized by the college budget. This means that other areas of the budget will be cut, Running a bookstore is not a simple and easy task--think it over thoroughly." but the bookstore does not communicate with this faculty!” UP"No. In fact he sold old editions knowing new. editions were coming Out next semester and sold them at top price.” O "The guy is a total Dick he has no patiance, never tries to help you, and is very short with you.” C “Sometimes there is- it usually depends on who is handling the college section. Mr. Dickinson is particularly difficult to deal with- he has no sense of customer Telations.” a O "They are rude, inconsiderate and uncooperative. I suspect they ‘rip off’ our students, and I think they create a teal problem with our to public ima: : meaningful level. O "I would fully support having an on-campus bookstore, managed either by the college or a private vendor, excluding Mr. Dickinson." UP "They have a poor selection of books for concrete technology.” C "Mr. Dickinson is impossible communicate with on a